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Privacy Policy

Use of Personal information

  • The Hotel is committed to the protection of the guest’s private and personal information. Guests can reach us at the email reservations@convohotels.com.
  • The Hotel will process your data to manage the stay at the Hotel and to improve your experience as our customer, while The Convo Hotels will process your data to provide lodging and ancillary services.
  • Likewise, we will need to process your data to comply with the legal obligations we are subject to (including fraud prevention). In case you grant your consent, we will also process your data to send you commercial communications of the Convo Hotels, adjusted to your profile.
  • The Convo Hotels may communicate your data to third parties such as, for example banks or other financial institutions to process the payments or to law enforcement agencies for compliance with the obligations imposed on us by the law.

In case you sign up for the Convo loyalty program, The Convo will process your personal data to provide you with the respective loyalty services. In this sense, we will process any points generated and we may send you information regarding your points and the program benefits, adjusted to your profile. Likewise, we may communicate your data to other The Convo Hotels group companies to fulfill the aforementioned purposes and, in case you request to benefit from the services offered by the Convo loyalty program partners, we will communicate your data to such partners for the attention of your request. You may exercise your rights of access, rectification, erasure, objection and / or restriction of the processing and the portability of your data by writing to the Convo Group to the email stated above, proving your identity and indicating in both cases (a) “Data protection” as the subject and (b) whether your request is addressed to the individual Hotel or to the Convo Hotels as a group. Furthermore, you may contact the competent national Supervisory Authority at any time. For more information, please consult the hotel team.